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Vendor Surveillance Coordinator - Deer Park, TX buy in US, Free Classifieds Ads

PRIMARY RESPONSIBILITIES
The Vendor Surveillance Coordinator is responsible for providing excellent customer service that satisfies SGS high standards and client requirements through the timely coordination of new and ongoing third party inspection requests.
This position is also responsible for developing and maintaining positive relationships with our full time and contract Inspectors to ensure SGS is recognized as the industry leader and employer of choice.
REPORTING LINE
SC Coordination Manager
SPECIFIC RESPONSIBILITIES
Perform complete analysis of inspection requirements as outlined in the client s request.
Follow SGS Supply Chain Services Coordination Charter for work execution.
Communicate with all involved parties effectively and in a timely manner.
Schedule all jobs in a timely manner, obtain field reports on time and submit reports to the customer within the report submittal timeframes.
Review of field reports as required by the coordination charter before submitting to the customer.
Analyze + control cost to be within the assignment budget and optimize revenue for each job/project/account. Review of inspector s invoices to check reasonableness in the hours/mileage and expenses charged, and agreed rates.
Maintain high quality and efficiency in customer deliverables such as reports, time sheets, KPIs, invoices etc.
Maintain updated data in all systems available for coordination/scheduling, monitoring work flow and financial reporting.
Process customer billing with accuracy in line with contract specified commercial terms and conditions.
Report KPIs as required and monthly accruals in a prescribed format.
Maintain and grow business relations with existing customers.
Continuous quality improvement and problem solving.
Collections as needed.
Issue rate confirmation / quotations to clients or SGS affiliates. Upon of receipt of client request, source inspector by analyzing client inspection requirements, inspector qualifications and location of inspectors.
Analyze and act accordingly by following all internal & external inquiries.
Obtain, verify, and process all documents and data required for report issuance.
Review/approve inspector invoice submit for payment
Develop work order/instructions to relay to the independent contractor inspector or SGS Affiliate. Ensure correct and timely execution of assigned tasks to comply with all operational targets and deadlines.
Ensure that all transactions are carried out in an efficient and effective manner.
Assure all inspection requirements are fulfilled as requested on the client s inspection order.
Review the inspector s reports and screen/advise/resolve any discrepancies as required
Responsible for the accuracy of data in the final report and its proper and timely distribution.
Track costs to ensure client PO amount is not exceeded. Advise client in advance of the need for additional funds.
Maintain regular contact with clients, inspection site personnel and independent contract inspectors in a professional manner to ensure the highest level of service.
When required attend inspections in the field, inspection field audits, or customer meetings.
Maintain a solid knowledge of current inspection practices and procedures.
When required, participate in group meetings and discussions.
Ensure all documents/emails are stored correctly on internal servers
Other duties as assigned
PROFILE
Bachelor s Degree Preferred
5+ years of experience in Inspection, Testing, Verification or Certification as a Project Coordinator required
Excellent communication skills, written and verbal
Computer skills: knowledge of Microsoft Office, SharePoint, and Web based tools
REQUIRED SKILLS
Organizational skills
Good working knowledge of inspection methods, standards and procedures
Ability to handle multiple tasks simultaneously, work under moderate time pressure and work in a fast-paced environment
Excellent Customer Service
Ability to work independently and coordinate several activities simultaneously
Ability to work with a diverse team
Excellent communication, interpersonal and listening skills
OTHER/CONTACT US
Job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibility that are required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company s rights to assign or reassign duties and responsibilities to this job at any time.
SGS is an EOE AA M/F/Vet/Disability employer.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
If you are applying for a position within the US and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will be called back shortly. Please note, this phone number is not for general employment information, but is only for individuals who are having trouble applying for a position due to a disability.


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