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Research Clerk buy in US, Free Classifieds Ads

Qualifications & Responsibilities

Job Summary:

This position is responsible for the research and processing of exception mail, dispositioning items according to established processes. This position is critical to operations with large financial and client contractual implications as well as legislative breaches resulting in legal expenses.

Hours:Monday through Friday from 7:00 to 3:30

Responsibilities:

Research customer account information and complete adjustments and/or provide responses to inquiries from business partners in other facilities, to include correcting posting errors as needed

Sorts, batches and scans correspondence and routes according to procedures.

Maintain detailed information of all items contained in the unidentified account on Excel spreadsheet. Validates account after billing, escheatment and write offs.

Complete processing of all types of exception mail as needed. Processes returned checks and applies appropriate fees.

Returned Statements/Credit Cards - Reviews, prioritizes and processes returned statements or credit cards for address correction utilizing various systemic platforms

Indexing of phone disputes

Supports Remittance Processing department with keying or mail opening assistance

Prepares all outgoing mail and packages daily, to include USPS, FED EX, DHL, etc. Completes all tracking reports as needed.

Education Requirements:

High School Diploma/GED

Knowledge, skills and abilities:

Proficient knowledge of Word, Excel and Outlook.

Excellent verbal and written communication skills.

Ability to provide and receive effective feedback.

Excellent time management and organizational skills

Work Experience:

1 year

None
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