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Entry Level- Incoming Collections buy in US, Free Classifieds Ads

Job Summary

The Collections Resolution Associates are responsible for taking a wide range of delinquent calls to bring cardholder s accounts current. Collections Resolution Associates are responsible for securing payment on accounts that are between one and six months past due through manually dialing, skip tracing or automated dialer.

Reports to

Collections Supervisor

Essential Job Functions

Secure payment arrangements with customers and bring all of their delinquent accounts current by determining which payment method works best for the card holder and clients.

Update and document account information and records, identify, resolve, and escalate any customer concerns in a timely manner, and respond to/redirect calls as appropriate. Answer customer service related questions and de-escalate customers calls in response to collection calls or letters.

Provide resolution to higher stage delinquent accounts to include providing hardship and settlement options. This includes research and appropriate handling of all customer s accounts with Alliance Data, which may have different divisions.

Meet established goals to ensure success in helping customers resolve their delinquency including call quality, account documentation, and productivity measures.

Actively participants in coaching sessions with leader to improve/maintain performance standards. Open communication with leader.

Education/Certifications

High School Diploma or equivalent

Work Experience

Previous Collections and/or Sales experience preferred. Previous customer service experience a plus.

Knowledge, Skills and Abilities

Excellent computer abilities to navigate our care systems, as well as the Windows environment

Ability to negotiate payment, de-escalation skills and decision making ability

Ability to communicate in a respectful and assertive manner

Strong problem solving skills

Basic data-entry and typing skills

Basic mathematical abilities

Ability to work in a fast paced environment where changes to procedures are common

Predictable, regular attendance

Working Conditions/ Physical Requirements

Call Center environment

Direct Reports

0

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

What s in it for you?

Competitive Compensation + performance-based incentives!

Medical, Dental, and Vision Coverage

Fitness reimbursement and wellness programs

401(k) with company match

Employee stock purchase plan

Paid time off

Back-up child care

Tuition reimbursement

A dynamic and innovative work environment

Countless career and development opportunities

And so much more!

Collections Account Representative Call Center Agent

(Full Time / Accounts Receivable Support / Customer Service / Accounting / Finance)

Job Requirements

We are looking for adaptable and dependable Incoming Collections Call Center Agent who combine a passion for providing quality customer service with a background in banking or collections support to secure payment arrangements. You should also have the time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment. It is also vital that you display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers.

Minimum Qualifications:

High school diploma or GED

Stable employment record

Ability to maintain outstanding attendance at all times

Schedule flexibility to work 40 hours per week including days, evenings and weekends

Ability to effectively communicate in a respectful and assertive manner

Willingness to submit to and pass E-Verify and background check

Ability to feel comfortable sitting for most of an 8h shift

Preferred Skills:

Excellent computer abilities to navigate our care systems, as well as the Windows environment

Ability to negotiation payment

Strong problem solving skills

Basic data-entry and typing skills

Basic mathematical abilities

Preferred Qualifications:

Previous collections, call center or sales experience

Collections Account Representative Call Center Agent

(Full Time / Accounts Receivable Support / Customer Service / Accounting / Finance)

Build trust. Work Together. Communicate Openly. Innovate and Create. Teach and Learn. Give Back. Have fun and grow with us!

Apply now!

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